Can I return or exchange the product and under what conditions (especially if it is an individual order)?
Custom furniture made to your measurements and designs are generally non-refundable or exchangeable, except in the case of a confirmed manufacturing defect. If a defect is detected, we repair or replace the elements in accordance with the warranty conditions.
Where do you need to make a socket for connecting electricity?
The socket must be located at the module installation location at a height of no more than 70 cm from the floor. It must be a plastic socket with two wires. The decorative plastic cover must be removed from the socket. As a last resort, it can be two wires in the wall.
Is it possible to order a sofa for a horizontal module?
Of course, a sofa for a horizontal bed can be made. The model of the sofa for a horizontal bed is a sofa box (as in the video). It turns out a comfortable large sofa, more than 2 meters. In the sofa box itself, you can organize useful storage niches. The length of the seat is 2100mm.
What transformation mechanisms do we use?
We have the largest selection of high-quality transformation mechanisms. We offer Italian, German, and Ukrainian products of our own production.
What is the warranty for the mechanisms?
Warranty for mechanisms made in Italy - 36 months,
for mechanisms made in Germany and Ukraine - 18 months,
6 months for shock absorbers made in Turkey.
What does the final cost of the project depend on?
All prices that are available on our website are indicated for the basic module of the bed-transformer made of Kronospan chipboard from the standard line (standart colors), without additional options, so the final cost of the project depends on the materials you choose, the type of mechanism (Ukrainian, Italian, German), the availability of additional options (soft headboard, sockets, lighting, cabinets). Delivery and installation are also paid additionally.
Is it possible to change the color of the furniture / fabric?
Of course you can. All the furniture designs presented on the website are just examples. We make furniture to order. You and the designer discuss all the details and the final design of your project.
Where can I see the furniture live?
You can see our furniture in person in our showroom at 1, Victora Nekrasova Street. The salon is open every day, seven days a week from 10 to 19. And also at the address: 20D Polyarna St., in the Epicenter shopping center, entrance D, second floor. The salon is open every day, seven days a week from 10 to 19. We will make a full presentation of our smart furniture for you both online and offline.
What is the size of the bed made for transforming furniture?
Transformer furniture is made for standard bed sizes:
- 90х200 cm;
- 120х200 cm;
- 140х200 cm;
- 160х200 cm;
- 180х200 cm;
Do you deliver to other cities of Ukraine?
We ship furniture all over Ukraine. Shipment Kyiv-Warehouse, delivery at carrier rates.
How is the payment made?
According to the invoice, prepayment, 70% of the total cost, before shipment from the warehouse, you pay the balance of 30%.
Do we have installment plans and payment by installments?
Yes, we cooperate with monobank, PUMB and PrivatBank.
monobank: Installment plan 0% for up to 8 months. * You need to be eligible for instrallment plan
PUMB: Installment plan 0% up to 8 months. * You need to have a PUMB card
PrivatBank: Installment plan from 1.5% up to 10.4% per month for up to 10 months.
Is it possible to make furniture to order?
We have our own production facility and, in addition to serial transforming furniture, we produce furniture to order. We are engaged in the production of kitchens, living rooms, dressing rooms, bedrooms, hallways, office furniture, and commercial furniture. Our designers will help you design your furniture and offer ideas for creating the perfect interior.
What types of transformed furniture do you make (beds, wardrobes, sofas, wardrobes, children's, office furniture, kitchens)?
We specialize in compact furniture-transformers for apartments, houses and offices. Our range includes wardrobes, sofa beds, wardrobes with built-in beds, modular storage systems, children's rooms, home office solutions and custom kitchens. We develop each project in such a way as to combine everyday comfort with space saving.
What materials and accessories do you use? Are they safe for health (E0/E1 class plates, European fittings, hypoallergenic fabrics)?
We use chipboard and MDF from certified manufacturers with a low level of formaldehyde emission (usually classes E0 or E1), safe for daily use in residential premises. Accessories (mechanisms, curtains, guides) are supplied from reliable European or equivalent brands, which ensures durability and smooth operation. Hypoallergenic fabrics are available for upholstery and decoration, as well as high-quality varnishes and paints suitable for interiors.
What is the maximum load that mechanisms and beds can withstand? How long do they serve?
The load depends on the specific model, but most wardrobes and mechanisms are designed for daily use and can withstand the standard load of a double bed (for example, 200-250 kg including mattress and users). With proper use and basic care, the mechanisms serve for many years, at the level of quality traditional furniture. Exact load and resource parameters are specified in the technical documentation for each product.
Can you individually select the sizes, colors and decoration for my room?
Yes, we work both with standard models and with completely individual projects. You can choose sizes within the technical capabilities of the mechanisms, as well as colors, textures, handles and other decorative elements to suit your interior. Our designer or manager will help to optimize the solution for the specific dimensions and layout of the room.
How does the design and measurement process go?
First, we collect basic information about your room: dimensions, photos, functional preferences (sleeping area, storage, work area, etc.). The designer then prepares the layout and 3D rendering or drawing, as well as the material specification and preliminary estimate. After the design is approved, we specify the dimensions, approve the decoration and launch the project into production.
What is the minimum ceiling height and what type of wall are required for wardrobes, beds or other mechanisms?
Most vertical wardrobes require a standard ceiling height (approximately 240-250 cm), while horizontal models can be installed in lower rooms. The wall must be strong enough for reliable fastening; concrete or brick are ideal, and for plasterboard, reinforcing frames or embedded ones are often used. Before starting production, our specialist checks the type of wall, available space and possible obstacles (plinths, batteries, etc.).
Where should sockets for lighting and electrical elements be located in furniture?
If built-in lights, sockets or USB ports are planned, we will indicate the recommended points on the project drawings. Usually, sockets are placed on the side or above the furniture, so that they are accessible and do not interfere with the operation of the mechanisms. It is important to coordinate the electricity with the furniture project even before the final repair of the walls, so that all cables and sockets exactly coincide with the future location.
How can I place an order?
You can place an order in our salon (Kyiv, 1-3 Viktora Nekrasova St. or Kyiv, 20D Polyarna St., "Epicentr" shopping center, "Grand" furniture center), by phone through the manager (073 592 80 89) or online by sending a request and room measurements through the website or messengers. We discuss your needs, agree on a preliminary design and cost, after which we form an official order. After the project is approved and the advance payment is made, the furniture is put into production.
What information do I need to get started (sizes, photo, plan)?
At the first stage, we usually need the dimensions of the room (width, length, height), the location of windows, doors, batteries, niches and columns. A photo of the room or a simple plan will help you better understand the space and offer the most functional solution. If you have a professional architectural plan, you can also provide it to speed things up.
How long does it take to produce standard models and individual projects?
Standard models in basic trims are usually produced faster, while fully customized solutions take longer to design and manufacture. Estimated production can last from several weeks for typical products and longer for complex custom projects. Exact terms are communicated by the manager depending on the specific model and production workload.
Do you provide installment payments or programs from partner banks?
Our furniture can be purchased using the service of payment in installments for 6 months at 0% from monobank, from Privatbank for 6 months and from Pumb for 8 months.
Is an advance payment required and in what amount?
Yes, for custom furniture, we usually ask for a 70% advance payment to start production and reserve materials. The exact percentage of the advance payment may vary depending on the project and the selected payment method. The rest of the amount is paid before delivery according to the terms of the contract.
When should the final calculation be made?
Final settlement is made before delivery. If you make a purchase in installments or a loan, the payment schedule is determined by the terms of the bank or payment service. All terms of payment are fixed in the contract and invoices.
Can such a bed be used as the main sleeping place every day, or only from time to time?
All our convertible beds are designed for daily use as the main sleeping place, provided the mattress is selected correctly and the instructions are followed. The frame and mechanism are designed to withstand regular opening and closing.
Are there restrictions on the type and thickness of the mattress?
Yes, for each model of the wardrobe-bed, the recommended dimensions, thickness and weight of the mattress are defined so that the mechanism works correctly and safely, you can find this information in the description. Springless mattresses within these parameters are suitable. The manager will tell you which mattress to choose, or whether your existing mattress fits a specific model.
Where are your showrooms located and what are their opening hours?
We have showrooms where you can see our transforming furniture "live", test mechanisms and get designer advice. Current addresses and hours of operation: Kyiv, 1-3 Viktora Nekrasova St. or Kyiv, 20D Polyarna St., "Epicentr" shopping center, "Grand" furniture center, we are open every day from Monday to Sunday from 10:00 a.m. to 7:00 p.m. If you wish, you can make an appointment for a consultation at a time convenient for you.
Can I order furniture if I live in another city or country?
Yes, we work with clients from other cities and, in many cases, other countries. Design and approval take place remotely, after which we arrange delivery through partner services; installation is performed by our team or you can also order furniture without installation and assemble according to our detailed instructions. All nuances of packaging, delivery and responsibility are discussed before placing the order.
Do you provide online designer consultations (video, messengers, email)?
Yes, we offer online consultations via video, messengers and e-mail, so you can discuss the project without visiting the salon. During the consultation, the designer analyzes your measurements and photos, offers planning options and answers technical questions. After that, you receive drawings, renderings and a preliminary cost estimate.